Privacy Policy
Effective Date: 15th Sep 2025
At METAPOD, your privacy and trust are our highest priorities. This Privacy Policy explains how we collect, use, protect, and share your information when you use our website www.metapod.co.in, mobile applications, and related services (collectively, the “Services”).
By using our Services, you agree to the terms described in this Privacy Policy.
🔹 1. Information We Collect
We collect only the information necessary to process your orders, provide customer support, and improve your experience. This may include:
(a) Personal Information
- Name, Email, Phone Number
- Billing Address & Shipping Address
- GST Number (for invoice purposes, if provided)
(b) Transactional Information
- Payment method, transaction IDs, order history
- GST-compliant invoices
(c) Technical Information
- IP address, browser type, device type, operating system
- Cookies and tracking data for analytics
🔹 2. How We Use Your Information
Your data is used strictly for business purposes:
- To process and deliver orders
- To generate GST-compliant invoices
- To communicate order updates, confirmations, or issues
- To provide customer support and respond to queries
- To improve our website, products, and services
- To send promotional offers or newsletters (only with your consent)
🔹 3. Information Sharing
We do not sell, rent, or trade your personal data to third parties. Information may only be shared with:
- Payment Gateways(e.g., Razorpay, PayU, UPI providers) to process transactions securely
- Logistics Providers(e.g., Delhivery, Shiprocket, India Post) for shipping & delivery
- Legal Authoritiesif required by law, regulation, or legal process
🔹 4. Data Protection & Security
- All payments are processed through secure, PCI-DSS compliant gateways.
- We use SSL encryption to protect data transfer.
- Access to customer information is restricted to authorized personnel only.
- We regularly monitor and update our systems to prevent unauthorized access, misuse, or loss of data.
🔹 5. Cookies Policy
Our website uses cookies and similar technologies to:
- Improve site performance and loading speed
- Store user preferences for better shopping experience
- Analyse traffic for SEO and marketing purposes
You can disable cookies in your browser settings, but certain features may not function properly without them.
🔹 6. Data Retention
- We retain order and transaction data as required under Indian tax and GST regulations.
- Customer information will be securely stored only as long as necessary to provide services or comply with legal obligations.
🔹 7. Your Rights
As a customer, you have the right to:
- Access, update, or correct your personal information
- Request deletion of your account (subject to legal requirements)
- Opt-out of promotional communications at any time
To exercise your rights, contact us at: support@metapod.co.in
🔹 8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external websites.
🔹 9. Children’s Privacy
Our Services are not intended for children under 18 years of age. We do not knowingly collect data from minors.
🔹 10. Policy Updates
METAPOD reserves the right to update or modify this Privacy Policy at any time. Changes will be posted on this page with an updated effective date.
🔹 11. Contact Us
For questions or concerns regarding this Privacy Policy, please contact us:
📧 Email: support@metapod.co.in
📞 Phone: +91 74820 98299, +91-1135767235
📍 Address: B-57, Jeevan Park, Uttam Nagar, West Delhi, New Delhi-110059