Privacy Policy

Effective Date: 15th Sep 2025

At METAPOD, your privacy and trust are our highest priorities.
This Privacy Policy explains how we collect, use, protect, and share
your information when you use our website www.metapod.co.in, mobile
applications, and related services (collectively, the “Services”).

By using our Services, you agree to the terms described in this Privacy Policy.

1. Information We Collect

We collect only the information necessary to process your orders,
provide customer support, and improve your experience.

(a) Personal Information

• Name, Email, Phone Number
• Billing Address and Shipping Address
• GST Number for invoice purposes, if provided

(b) Transactional Information

• Payment method, transaction IDs, order history
• GST-compliant invoices

(c) Technical Information

• IP address, browser type, device type, operating system
• Cookies and tracking data for analytics

2. How We Use Your Information

Your data is used strictly for business purposes:

• To process and deliver orders
• To generate GST-compliant invoices
• To communicate order updates, confirmations, or issues
• To provide customer support and respond to queries
• To improve our website, products, and services
• To send promotional offers or newsletters only with your consent

3. Information Sharing

We do not sell, rent, or trade your personal data to third parties.
Information may be shared only with:

• Payment gateways such as Razorpay, PayU, and UPI providers for secure transaction processing
• Logistics providers such as Delhivery, Shiprocket, and India Post for shipping and delivery
• Legal authorities if required by law, regulation, or legal process

4. Data Protection and Security

All payments are processed through secure and PCI-DSS compliant payment gateways.

We use SSL encryption to protect data transmission.

Access to customer information is limited to authorized personnel only.

We regularly monitor and update our systems to prevent unauthorized access,
misuse, or loss of data.

5. Cookies Policy

Our website uses cookies and similar technologies to:

• Improve site performance and loading speed
• Store user preferences for a better shopping experience
• Analyse traffic for SEO and marketing purposes

You may disable cookies in your browser settings, but some website features
may not function properly without them.

6. Data Retention

We retain order and transaction data as required under Indian tax and GST regulations.

Customer information is stored securely only for as long as necessary to provide
services or comply with legal obligations.

7. Your Rights

As a customer, you have the right to:

• Access, update, or correct your personal information
• Request deletion of your account subject to legal requirements
• Opt out of promotional communications at any time

To exercise your rights, please contact us at support@metapod.co.in.

8. Third-Party Links

Our website may contain links to third-party websites.
We are not responsible for the privacy practices or content of such external sites.

9. Children’s Privacy

Our Services are not intended for children under 18 years of age.
We do not knowingly collect personal data from minors.

10. Policy Updates

METAPOD reserves the right to update or modify this Privacy Policy at any time.
Updates will be posted on this page along with the revised effective date.

11. Contact Us

For any questions or concerns regarding this Privacy Policy, please contact:

Email: support@metapod.co.in
Phone: +91 74820 98299, +91-1135767235
Address: B-57, Jeevan Park, Uttam Nagar, West Delhi, New Delhi-110059