REFUND, REPLACEMENT & CANCELLATION POLICY
Effective Date: 15 September 2025
At METAPOD®, customer satisfaction and product quality remain our highest priorities. We strive to deliver genuine products, reliable support, and a smooth shopping experience.
As many of our products are industrial, technical, application-specific, and sensitive electronic items, customers are advised to carefully review specifications and compatibility before placing an order.
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Easy Resolution, Fair Support
In the unlikely event of any issue, our dedicated support team will work with customers to provide a fair and appropriate resolution.
Depending upon the nature of the issue, solutions may include:
✔ Technical Assistance
✔ Troubleshooting Support
✔ Spare Part Support
✔ Product Replacement
✔ Refund, wherever applicable
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Product Verification
Customers are requested to verify:
• Product specifications
• Voltage and current ratings
• Dimensions and compatibility
• Application requirements
before placing an order.
Orders placed after reviewing product details shall be deemed accepted by the customer.
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Delivery Related Issues
Any concerns relating to:
• Transit damage
• Missing items
• Wrong product received
should preferably be reported immediately after delivery.
To facilitate faster resolution, customers are encouraged to retain the original packaging and record an unboxing video while opening the parcel.
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Technical Products
Most products sold by METAPOD® are specialized industrial and electronic products including:
• Welding Machines
• Battery Chargers
• Lithium Batteries
• Electronic Components and PCBs
• EV Components
• Spot Welding Machines
• Test Equipment
• Robotic Components
• LED Drivers
• Automotive Lighting Products
• Spare Parts and Consumables
Due to their technical nature, replacement or support eligibility may depend upon inspection, testing, and verification by our technical team.
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Order Cancellation
Orders may generally be cancelled before dispatch.
Once an order has been processed, packed, or handed over to courier partners, modification or cancellation requests may not always be possible.
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Claim Evaluation
Every request is individually reviewed to ensure fair treatment to all customers.
Resolution timelines and eligibility may vary depending on:
• Product category
• Nature of the issue
• Technical inspection
• Availability of replacement stock
• Information and supporting evidence provided
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Customer Confidence
METAPOD® is committed to:
✔ Supplying genuine products
✔ Providing prompt customer support
✔ Offering fair resolutions
✔ Maintaining transparency and trust
✔ Delivering long-term value to customers and business partners across India
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Contact Us
🏢 METAPOD®
📍 C-133, Ground Floor, Jeevan Park, Som Bazaar Road,
Gurudwara Wali Gali, Bindapur, Uttam Nagar,
West Delhi, New Delhi – 110059, India
📞 Customer Support: +91 74820 98299
📞 Sales & Bulk Orders: +91 93105 84176
☎ Corporate Office: +91 11 4479 2202
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METAPOD®
STRENGTH IN EVERY WELD™
Reliable Industrial Solutions | Trusted Across India
