TERMS & CONDITIONS

Effective Date: 15 September 2025

Welcome to METAPOD®. These Terms & Conditions govern your access to and use of www.metapod.co.in, products, services, and related transactions. By accessing or using our website, you agree to be legally bound by these Terms & Conditions.

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1. ELIGIBILITY

By using this Website, you represent that you are at least 18 years of age and are legally competent to enter into binding contracts under applicable laws of India, including the Indian Contract Act, 1872.

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2. WEBSITE USE

You agree to use the Website only for lawful purposes.

Unauthorized activities including misuse, copying, automated extraction, fraudulent transactions, reverse engineering, resale of content, or interference with website operations are strictly prohibited.

METAPOD® reserves the right to suspend or terminate access where misuse or suspicious activities are identified.

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3. PRODUCT INFORMATION

METAPOD® deals in Welding Machines, Spare Parts, PCBs, Electronic Components, EV Components, Battery Solutions, Test Equipment, Robotic Components, Industrial Tools, LED Products, and related products.

Product descriptions, images, specifications, and prices are provided in good faith. Minor variations in packaging, appearance, branding, or specifications may occur due to manufacturer updates and shall not affect product functionality.

Product images are for reference purposes only.

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4. ORDERS & PAYMENTS

All orders are subject to acceptance, verification, stock availability, and operational feasibility.

METAPOD® reserves the right to refuse, cancel, or limit orders in situations involving:

• Pricing discrepancies

• Stock unavailability

• Suspected fraud

• Duplicate transactions

• Incomplete customer information

• Technical or operational errors

Payments shall be processed only through authorized payment channels.

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5. SHIPPING & DELIVERY

Delivery timelines are indicative and may vary due to factors beyond reasonable control.

Once the shipment is handed over to courier or logistics partners, transit delays arising due to weather conditions, strikes, public holidays, or transportation disruptions shall not constitute grounds for compensation or consequential claims.

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6. RETURNS, REPLACEMENTS & SUPPORT

Many products sold by METAPOD® are industrial and application-specific products.

Customers are requested to verify specifications, ratings, dimensions, compatibility, and intended use before placing orders.

In the unlikely event of an issue, claims shall be reviewed individually based on technical evaluation and supporting evidence.

Depending upon circumstances, solutions may include:

✔ Technical Support

✔ Spare Part Support

✔ Replacement

✔ Resolution Assistance

✔ Refund, where applicable

Customers are encouraged to retain original packaging and record an unboxing video for faster claim resolution.

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7. WARRANTY

Warranty, wherever applicable, shall be governed by the respective manufacturer’s policy or product-specific terms.

Warranty shall not cover:

• Improper installation

• Misuse

• Burnt or physically damaged products

• Voltage fluctuations

• Water damage

• Unauthorized repair or modification

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8. LIMITATION OF LIABILITY

To the maximum extent permitted by law, METAPOD® shall not be liable for indirect, incidental, consequential, commercial, or business losses.

Maximum liability, if any, shall not exceed the invoice value of the concerned product.

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9. INTELLECTUAL PROPERTY

All logos, trademarks, content, images, graphics, videos, product descriptions, and website materials are the exclusive property of METAPOD® and are protected under applicable intellectual property laws.

Unauthorized use or reproduction is prohibited.

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10. USER RESPONSIBILITIES

Users shall not:

• Upload malicious software

• Attempt unauthorized access

• Engage in fraudulent activities

• Abuse customer support systems

• Submit false or misleading claims

• Misuse return or replacement processes

Violation may result in cancellation of orders, account restrictions, refusal of service, and legal action where necessary.

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11. THIRD-PARTY SERVICES

The Website may contain links to third-party websites, payment gateways, or external resources.

METAPOD® shall not be responsible for their content, policies, or practices.

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12. FORCE MAJEURE

METAPOD® shall not be liable for delays or failures caused by events beyond reasonable control, including natural disasters, transportation disruptions, government actions, cyber incidents, technical failures, strikes, or force majeure events.

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13. MODIFICATION OF TERMS

METAPOD® reserves the right to amend or revise these Terms & Conditions without prior notice.

Continued use of the Website shall constitute acceptance of such modifications.

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14. GOVERNING LAW & JURISDICTION

These Terms & Conditions shall be governed by the laws of India.

Any disputes arising out of transactions or use of this Website shall be subject to the exclusive jurisdiction of competent courts situated in New Delhi, India.

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CONTACT US

🏢 METAPOD®

📍 C-133, Ground Floor, Jeevan Park, Som Bazaar Road,

Gurudwara Wali Gali, Bindapur, Uttam Nagar,

West Delhi, New Delhi – 110059, India

📞 Customer Support: +91 74820 98299

📞 Sales & Bulk Orders: +91 93105 84176

☎ Corporate Office: +91 11 4479 2202

📧 support@metapod.co.in

📧 sales@metapod.co.in

📧 contact@metapod.co.in

🌐 www.metapod.co.in

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METAPOD®

STRENGTH IN EVERY WELD™

Reliable Industrial Solutions | Trusted Across India