Warranty & Disclaimer Policy

Effective Date: 15th Sep 2025
Last Updated: 15th Sep 2025

At METAPOD, we are committed to providing reliable, high-quality products.
This Warranty & Disclaimer Policy outlines the terms under which warranty is provided
and the limitations of liability.

1. Warranty Coverage

Some products sold by METAPOD may carry a manufacturer’s warranty, which will be
explicitly mentioned on the product page.

Warranty coverage applies only to manufacturing defects under normal usage conditions.

Warranty does not cover:

• Damage due to improper installation, misuse, mishandling, or negligence.
• Normal wear and tear.
• Unauthorized repairs, modifications, or third-party servicing.
• Electrical surges, accidents, fire, water damage, or natural disasters.

2. Warranty Claim Procedure

To raise a warranty claim, customers must:

• Notify our support team within the warranty period.
• Provide proof of purchase (invoice or order details).
• Submit clear photographs or videos showing the defect.

METAPOD reserves the right to verify all claims before approval.

If approved, the product may be:

• Repaired or replaced (subject to availability), or
• A partial or full refund may be issued at our discretion.

3. Warranty Limitations

• Warranty applies only to the original purchaser and is non-transferable.
• Shipping costs to and from the service center are the responsibility of the customer unless stated otherwise.
• In case of replacement, the warranty continues only for the remaining period of the original warranty.

4. No Warranty Products

Certain categories such as PCBs, Spare Parts, and some EV components are non-warranty
products due to their technical and consumable nature.

This will be clearly mentioned at the time of purchase.

5. Disclaimer of Liability

METAPOD makes no other warranties, express or implied, beyond those explicitly stated.

We disclaim responsibility for:

• Indirect, incidental, or consequential damages arising from product use.
• Loss of business, profits, or data due to product malfunction.
• Customer errors in installation, handling, or usage.

Our total liability shall not exceed the invoice value of the product purchased.

6. Third-Party Products

Some products may be sourced from third-party manufacturers.
In such cases, warranty coverage (if any) will be governed by the manufacturer’s terms.

METAPOD shall not be responsible for warranty claims beyond the scope defined by the original manufacturer.

7. Governing Law

This Warranty & Disclaimer Policy shall be governed by and construed in accordance with the laws of India.

Any disputes shall be subject to the exclusive jurisdiction of the courts in New Delhi, India.

8. Contact for Warranty Claims

Email: support@metapod.co.in
Phone: +91 74820 98299, +91-1135767235
Website: www.metapod.co.in