SHIPPING POLICY

Effective Date: 15 September 2025

Last Updated: 15 September 2025

At METAPOD®, we are committed to ensuring safe, reliable, and timely delivery of products to our customers across India. We work with reputed logistics partners to provide efficient order fulfillment and a smooth delivery experience.

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1. SHIPPING COVERAGE

We currently deliver across India through trusted courier and logistics partners.

International shipping may be available for selected products upon request and subject to feasibility, customs regulations, and applicable charges.

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2. ORDER PROCESSING

Orders are generally processed within 1–3 business days after successful payment confirmation.

Orders placed on Sundays or public holidays may be processed on the next working day.

Processing timelines may vary depending on product availability, order volume, technical verification, or operational requirements.

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3. DELIVERY TIMELINES

Estimated delivery timelines are generally:

• Metro Cities: 2–5 Business Days

• Other Locations: 3–8 Business Days

• Remote Areas: Depending upon courier serviceability

Delivery timelines are indicative only and may vary due to unforeseen circumstances.

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4. SHIPPING CHARGES

Applicable shipping charges, if any, will be displayed during checkout.

Free shipping may be offered on selected products, promotional campaigns, or minimum order values at the sole discretion of METAPOD®.

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5. TRACKING INFORMATION

Customers will receive shipment details and tracking information once the order has been dispatched.

Tracking updates are provided by courier partners and may take some time to reflect after dispatch.

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6. SAFE PACKAGING

All products are packed with appropriate protective measures to minimize the possibility of damage during transit.

Customers are requested to inspect packages carefully at the time of delivery and retain the original packaging for any future support requirements.

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7. TRANSIT DAMAGE OR DELIVERY ISSUES

In the unlikely event of:

• Physical damage

• Missing items

• Incorrect product received

Customers are advised to notify us within 48 hours of delivery.

For faster claim resolution, customers are encouraged to retain original packaging and record a complete unboxing video while opening the parcel.

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8. DELIVERY DELAYS

Delivery schedules may occasionally be affected by:

• Weather conditions

• Transportation disruptions

• Public holidays

• Local restrictions

• Force majeure events

• Courier operational issues

While METAPOD® will assist customers in tracking shipments, delays caused by third-party logistics providers or circumstances beyond reasonable control shall not constitute grounds for consequential claims or compensation.

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9. CUSTOMER RESPONSIBILITY

Customers are responsible for providing complete and accurate:

✔ Name

✔ Mobile Number

✔ Delivery Address

✔ PIN Code

✔ Landmark Details

Incorrect, incomplete, or unserviceable addresses may result in delivery delays, return shipments, or additional re-shipping charges.

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10. UNDELIVERED / RETURNED SHIPMENTS

In case shipments are returned due to:

• Incorrect address

• Non-availability of recipient

• Refusal to accept delivery

• Repeated failed delivery attempts

• Non-response from customer

Additional shipping and handling charges may apply for re-dispatch of the order.

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11. RISK TRANSFER

Ownership and responsibility for the product pass to the customer upon successful delivery of the shipment at the provided address.

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12. CONTACT US

🏢 METAPOD®

📍 C-133, Ground Floor, Jeevan Park, Som Bazaar Road,

Gurudwara Wali Gali, Bindapur, Uttam Nagar,

West Delhi, New Delhi – 110059, India

📞 Customer Support: +91 74820 98299

📞 Sales & Bulk Orders: +91 93105 84176

☎ Corporate Office: +91 11 4479 2202

📧 support@metapod.co.in

🌐 www.metapod.co.in

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METAPOD®

STRENGTH IN EVERY WELD™

Reliable Industrial Solutions | Trusted Across India