Shipping Policy

Effective Date: 15th Sep 2025
Last Updated: 15th Sep 2025

At METAPOD, we are committed to delivering your orders safely, quickly, and efficiently. Please read our Shipping Policy carefully before making a purchase.

1. Shipping Coverage

We currently deliver across India through trusted logistics partners.

For international orders, please contact our support team for feasibility and shipping costs.

2. Processing Time

Orders are processed within 1–3 business days after payment confirmation.

Orders placed on weekends or public holidays will be processed on the next working day.

3. Delivery Time & Tracking

Standard delivery timelines are 3–7 working days within India and may vary depending on location, product type, or courier delays.

Customers will receive a tracking ID via email or SMS once the order is dispatched.

4. Shipping Charges

Shipping charges, if applicable, will be displayed at checkout.

Free shipping may be offered on selected products, promotional campaigns, or minimum order values.

5. Risk of Loss or Damage

All shipments are packed securely to prevent damage during transit.

In case of damage or loss during transit, customers must raise a complaint within 48 hours of delivery along with proper unboxing video and photographs.

Once the order is delivered, responsibility for the product passes to the customer.

6. Delivery Delays

Delivery delays may occur due to factors beyond our control such as strikes, weather conditions, courier issues, or government restrictions.

METAPOD is not liable for such delays but will assist customers in tracking and resolving issues.

7. Incorrect Address or Non-Delivery

Customers are responsible for providing accurate and complete delivery details.

METAPOD is not responsible for failed deliveries caused by incorrect or incomplete addresses.

Re-delivery, if required, may incur additional charges.

8. Contact for Shipping Queries

Email: support@metapod.co.in
Phone: +91 74820 98299, +91-1135767235